Terms & Conditions

Privacy policy:
Protecting your privacy is very important to us. We will only collect personal information you wish to share with us and only for the use of shipping and processing your order. We guarantee that your information will not be shared with anyone outside of this business.

As you browse Rugs Direct, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interactions. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

A 20% deposit (minimum) of the original price must be paid. This is non-refundable.
Purchases under $250.00 must be paid within 4 weeks.
Purchases over $250.00 must be paid within 6-8 weeks.

Taking a rug on trial:
We provide trials so you are able to take a rug home to ensure it is the right rug for you. A zip-zap will be taken of your credit card along with information on the item you take away and its price.
If you decide to keep the rug, the account on the zip-zap will be charged along with the amount stated on your zip-zap.
If you decide you would not like to keep it, you may bring it back within 24 hours and nothing will be charged to your account.