Free Shipping

Rugs Direct offers FREE SHIPPING nationwide! We want to show you that we value your continued support, so we will ship your goods free of charge!

All items purchased will be shipped once payment has been received (weekdays only). Auckland post will be overnight, elsewhere in the North Island will take 1-2 working days, and South Island will take 2-3 working days. Please note if you live in a rural area, delivery may take longer.

(Terms and Conditions Apply)

Home Consultation and Approval

Like artwork hanging on the wall, a rug will create many effects within a room - a statement, mood, elegance or boldness, and an overall finish.

Here at Rugs Direct we know that and we want to make sure you get the effects you are after from your rug.

Before making a purchase from us, we encourage you to take the rug home before you make your final decision. Rugs dramatically change a room so having the correct sizing, designs and colours for your space is a must. The only way to be 100% sure that the rug is right for your space is to try it before you buy it!

Rugs Direct's personal and unique home consultation and approval will help you with your goal of creating a beautiful and inspiring home that expresses your individualism. Our highly skilled team, who have an unmatched knowledge of our collections and experience with colour and design schemes, will assist in every way they can.

To arrange a time for us to come to you, with the rugs you wish, to view please contact us and we will arrange an appointment that suits you. 

 (Terms and Conditions Apply)

Non-Residential Spaces

Our rugs aren't only found in homes, they can also be found in high class hotels, restaurants, bars and retail spaces. The high quality of our rugs ensures they will withstand the test of time and last for many years, whilst adding attitude and elegance to a room. 

Members of our team can help advice you on what rugs would be best for you, even if you are on a budget. You can even take some to try before you buy!

We know that a rug can add value to a project and therefore we carry a large variety of colors and designs in many sizes - available as soon as you need them. 

Delivery Policy

All items purchased will be shipped once payment has been received (weekdays only). Auckland post will be overnight, elsewhere in the North Island will take 1-2 working days, and South Island will take 2-3 working days. Please note if you live in a rural area, delivery may take longer.


Return/Exchange Policy

Any goods purchased online can be exchanged or returned within 7 days for a full refund minus any shipping costs. Return shipping is at buyer's cost.

Items purchased in store are not refundable, but we will happily exchange the goods within 3 days. 

Any runner that has been cut to the size you require is not refundable or exchangeable. As soon as it is cut, it is yours.

Damaged Goods

Damage to goods while in transit or defects in manufacturing do occasionally occur. If the unfortunate event of having damage or a defect happens to your goods, we will make it right. Please fully inspect your rug at the time of delivery, and take note of any imperfections at that time. Then please contact us and we will resolve the issue to your satisfaction.

(Terms and Conditions Apply)


Getting the correct size rug for your space is important as one too small or too big will make the space look incomplete. To ensure you get the right size for your space please get in touch with us and we can advise you on your options. You are also welcome to visit our blog!

Care and Cleaning


Cleaning differs between differently made rugs. Hand tufted rugs can ONLY be dry cleaned due to the glue in the backing (these will be ruined if cleaned in any other way). Machine made rugs are excellent for cleaning as they are stain resistant. You can use baby wipes, soapy water or even take them outside and hose them down! Hand knotted rugs can be cleaned and repaired almost infinitely and should last a lifetime. If liquid gets on the rug, pat dry, do not rub it! Rubbing will cause the dye to run and will ruin it. If your hand knotted rug requires a professional clean please contact us.


Any rug can be vacuumed as a means of cleaning. However, hand tufted rugs shed, and will lose some threads when they are vacuumed. When vacuuming a hand knotted rug, take care to avoid the tassels at each end as, over time, the suction from the vacuum will result in the threads moving.


Our machine made rugs are made of a colour-fast material that will withstand the sun for a long time. In direct sunlight, especially in New Zealand, all rugs will fade over an extended period of time (even machine made).

Hand knotted dyes fade when in the sun so it is not recommend to leave them in direct sunlight. Even if your hand knotted rug is not in direct sunlight, we suggest rotating it every 3-6 months to ensure any fading that occurs will occur evenly and give a more natural look.

Rug Repairs

We have over 10 years of experience in repairing hand knotted rugs of any kind. By repairing a damaged rug, it insures that the damage will not get worse and will give your rug a longer life. We repair the rugs ourselves and take pride in having a quick turnaround time. Feel free to contact us regarding any repairs you may need or bring the rug into one of our stores for evaluation.


We offer quotations for rug repairs, replacements and insurance evaluations. We deal with insurance companies to help those who have had an unfortunate incident where a rug needs to be replaced. Contact us regarding any quotation you may need and we will assist you in every way we can.